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Ava Scribe
✍️ Discover Ava Scribe
✍️ Discover Ava Scribe

Using Ava Scribe means a human transcription specialist (CART) will correct the captions in real-time for a 99% accurate transcript.

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What is Ava Scribe?

🧠 Ava: Artificial Intelligence. Why? Because it's always available, has an extended vocabulary, and is efficient.


✍️ Scribe: a professional with human judgment and cultural knowledge who can correct the mistakes that were made from voice recognition.

With both, we can have the best of the two worlds, and be ready for a future with 100% accessibility. ✨


How to activate Ava Scribe from my account?

To be able to use Ava Scribe, you will need to be on one of the Ava professional Plans (Pro, Welcome, Enterprise) and need to purchase Scribe time. You can buy Scribe time per minute or per hour depending on your needs. 

You can also reach out to our team at support@ava.me to purchase Scribe time.


How to Reserve an Ava Scribe

Once you or your organization has purchased Scribe time, make a reservation for when a Scribe is required (please give at least 6 hours in advance).


Call a Scribe from the application

  • Press the ''🎧 Get Scribe'' icon at the bottom left of your screen

  • Select "Invite your Scribe now".

  • A request is automatically sent to the Scribe you have booked. The 🎧 icon (top left) flashes to let you know that the Scribe is waiting to connect, and the ''🎧 get scribe'' icon at bottom left is grayed out.

  • As soon as the Scribe is connected to your conversation, the top icon becomes fixed, the microphone icon turns green and the bottom icon becomes ''Scribe on'' in green.


How to Add a Scribe to Your Online Meeting

After reserving a Scribe (at least 6 hours in advance), you must invite the Scribe into your Conversation.


How to Remove the Scribe on Mobile

To stop using the Ava Scribe service in the middle of the captioning session:

  1. Tap on 🎧 Scribe on icon

  2. A pop-up will appear asking if you want to either remove the scribe or contact support if you have any issues

  3. If you choose to remove the Scribe, the mic will turn back to blue and you will not see a Scribe anymore.



How to check your Scribe Time on Mobile

Your Scribe time is counted by the minute. For example, if you have a 23-minute conversation with Scribe in the loop, we will deduct 23 minutes from your Scribe time.

  1. Click on the 👥 Profile icon in the left-hand corner

  2. In your Profile, you can see how much Scribe time is available in your account


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