When syncing transactions (such as invoices or bills) from Avaza to Xero, you may occasionally find that a transaction fails to sync even after you've fixed the underlying issue (e.g., invalid item code, tax configuration, or contact information).
Key reasons for failed syncs include tax code mismatches, character limit violations in item codes, or incomplete contact details.
If this happens, it's important to check whether the transaction has been ignored by the sync engine after multiple failed attempts.
Additionally, reviewing the activity log for specific sync-related errors can provide clarity on the root cause of the issue.
Avaza automatically limits the number of sync retries for each transaction.
If a transaction fails 5 or more times, it is automatically marked as ignored to prevent endless retry attempts.
When this happens, the transaction will no longer sync to Xero.
If the transaction has been ignored, you will see an “Undo” button next to the transaction record in the Activity Log.
To manually retry the sync:
Click the “Undo” button next to the ignored sync attempt in the Activity Log.
This will reset the sync state and trigger another attempt to send the transaction to Xero.
If the issue has been corrected, the transaction should now sync successfully.
Note: Verify that any previously identified issues, such as tax configuration or character limit violations, have been resolved before retrying the sync.