If you received an email regarding an information request about your certification application, please login to the Certification Center at https://app.avisare.com/certification-center. You will see a "Pending" flag with the number of requests underneath the application in question.
Click on the "Pending" flag. This will give you the ability to change your answer - either by leaving and submitting a comment to clarify your response, replacing an attachment, or changing the text in your answer.
Make the necessary changes and click submit. After you submit your changed responses, the "Pending" notification will disappear from your dashboard, and the certifying body will have the opportunity to review your changed answers and comments.
View the video below for a step-by-step guide to respond to a request for information.