When you log into your project dashboard, you will see the following notification.


Click on complete setup to begin.

Take care to select the right option for your bank account type.


Select organisation if you're a registered CIO or Charity and do not have a Companies House registration

Complete your organisation details.


Registered Address: Please fill out your organisation's registered address.

Legal representative: Your legal representative could be a trustee, treasurer or another member of the executive committee. You will need to upload their ID later in the setup process. The name, DOB and address details must therefore exactly match their ID – for example, if their legal first name is Robert, don't enter Rob.

Upload required documents.

ALL of the following documents must:

  • Include all pages

  • Be signed and dated (if appropriate)

  • Be saved as .pdf, .jpeg, .jpg, .gif or .png

ID document: Upload the ID of the legal representative you listed above. Make sure the .pdf image is clear, in date and shows all corners and edges of the ID.

Please ensure the following organisation documents are dated within the last 12 months. If they are older than 12 months, please sign and date them yourself on the back page, with a statement to say that they are still relevant.


Proof of registration: This would be your charity registration certificate. If you are registered with the Charities Commission you can get a downloadable copy of your certificate here.

N.B. If you are a Scottish Charity registered with OSCR then you can upload a copy of your charity details from the OSCR website by finding your charity, clicking 'Print This Page' and saving as a PDF to upload.

Certified articles of association: Your articles of association is the document that outlines the purpose of the organisation and the responsibilities of its members. For some organisations this is usually a constitution or set of fundamental principles which states how your organisation is to be structured. If they are older than 12 months, please sign and date them yourself on the back page, with a statement to say that they are still relevant.

Legal Representative: If your legal representative is not mentioned by name in the governing document, we will ask for proof that this person is linked to the organisation. You will therefore need to upload an additional document — such as a list of members and roles or AGM minutes — that mention the person by name. If you are registered with the Charity Commission you can use the list of trustees from your listing on the Charity Commission website.

If you need to change the name of your legal representative after you've uploaded your organisation documents, please note that this will reset your whole wallet.

Complete your bank account details.

You will be required to provide your bank details once your charity documents have been verified. You will receive an email or you can just log in to your wallet.


When completing this section, please note that the account must be in the organisation's name (not an individual’s name). This must EXACTLY match the organisation name set up above. Please also enter the same address that appears on your bank statement (even if this is not the registered address of your organisation, for example it may be posted to your Treasurer).

Upload your bank statement.


This must EXACTLY match the organisation bank account details submitted above. It must also include the following information in order to be accepted:

  1. Bank logo

  2. Organisation name

  3. Organisation address

  4. Account number and sort code

  5. Statement date (within the last 12 months)

We cannot accept Excel downloads, .xlsx copies or screenshots of your statement. It must be a PDF or a scan or photo of a statement. We cannot accept transaction lists which do not show an address.

Here’s an example of what we need to see:


Check your extra funding wallet after 72 hours to see if your documents have been verified or if you need to resubmit them. In the case where verification fails, you will see the following notification in the extra funding section of your dashboard. You will also be notified by email that you need to resubmit one or more of your documents.

Email support@communityfund.aviva.com if you need further assistance.

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