Congratulations, your project received a pledge from the Aviva Community Fund. These funds are paid separately from your crowdfunds and you'll need to complete your funding wallet which you can find in the extra funding section of your project dashboard.

How do I set up my funding wallet?

You need to select the correct entity type for your wallet set up. If you choose the wrong entity we will need to reset your wallet, you are unable to do this yourself, so please select carefully.

Select Business if you are a

  • Registered charity WITH a Companies House registration

  • Limited Company with a charity registration

  • Limited by Guarantee

  • CIC - Community Interest Company

  • Community Benefit Society registered with the FCA

You will need the following documents, most of which you can find on your Companies House file here

  • Latest confirmation statement

  • Full incorporation document

  • An active Director's ID

  • Their AP01 director appointment letter or latest annual return (if not named on the incorporation document)

  • Person of Significant Control details

  • Shareholder PSC001 Notice of Person of Significant Control or latest annual return or Shareholder declaration (if not named on the incorporation document)

Select Organisation if you are

  • Registered CIO

  • Registered Charity and you do not have a Companies House registration

What documents do I need to provide

  • Charity registration certificate - If you are registered in England or Wales you can download it here.

  • Governing document (Constitution signed and dated)

  • A Trustee's ID

  • Document naming the Trustee and their role (AGM or similar)

Have you selected the right entity type?

Remember if you have a Companies House registration you must set up as a business even if you are also registered as a Charity.

I've selected the wrong wallet type, can you help?

YES... Just send us an email and we can reset your wallet so you can start again.

My entity type isn't listed?

If your entity is a School or a Church please set up you wallet using the charity arm, this might be a "PTA" or "Friends of" for example. You will have submitted these details when you first applied for the Aviva Community Fund. Remember to be applicable for the Aviva funding you must be a:

  • Registered Charity

  • Community Benefit Society

  • Community Interest Company (CIC)

My document will not upload.

The maximum size of your uploaded is 7MB so you may need to reduce your file size if your current file exceeds this. You can use this free compress tool if your files are too big to upload

How long does it take to be verified?

It can take one to five working days for your documents to be verified. If your documents are not accepted you will receive an email. Please log in to your wallet to find out why the documents failed.

My documents keep failing, what can I do?

We cannot view your documents as they get sent directly to our payment provider. If your documents keep failing please email the support team, attaching all the documents you are uploading and we can advise.

When do I provide my bank details?

Once your documents have been verified by our payment provider, you will then be able to enter your bank details and upload a statement.

N.B. Please enter the address that appears on your bank statement in the bank details section (this may differ from your registered address, for example it may be your treasurer's address).

The official bank statement must show:

  1. Organisation/Business name

  2. Organisation/Business bank statement postal address

  3. Account number and sort code

  4. Statement date (within the last 12 months)

How long do I have to set up my wallet?

You have 3 months from the date your project closes to set up your wallet.

Email if you need further assistance.

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