I've logged in and it's asking for my card details

This message simply means that you've claimed your voucher but you haven't yet activated it. Find the email in your Aviva inbox from support@communityfund.aviva.com, with the subject Activate your Aviva Community Fund voucher! If you have focused inbox, this may arrive in your ‘other folder’. Please also check your junk mail folder.


Click the 'Activate your voucher' button and sign in with your previous details if you have donated vouchers before. Your voucher should be ready and waiting for you once you have done this (little blue dot at the top right of the page that says £25).

If you haven't taken part in the Aviva Community Fund before, you will need to set up an account with your aviva.com email address.

My voucher says it's unavailable?

This message simply means that you have already activated your voucher.
If you have donated vouchers before, please sign in to your account with your aviva.com email address. Once you’re signed in you’ll see that your £25 voucher has been activated, and you can click 'Redeem'.

If you haven’t taken part in the Aviva Community Fund before, you will need to set up an account with your Aviva.com email address.

I can’t find my activation email

Search for an email in your Aviva inbox from support@communityfund.aviva.com, with the subject Activate your Aviva Community Fund voucher! If you have focused inbox, this may arrive in your ‘other folder’. Please also check your junk mail folder.

If you are still having trouble accessing the email or need help with anything else please contact support@communityfund.aviva.com or chat with us below by clicking the message icon in the bottom right and we will resend the email out to you!

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