Double charges on your Navia account can be concerning, but they usually have a simple explanation and solution. Sometimes, a banking delay or repeated booking attempts can trigger these duplicate transactions. Navia automatically refunds failed charges, but if a double charge persists, follow the steps below to resolve it quickly.
Common Causes of Double Charges
Double charges can result from banking system delays or multiple flight booking attempts. Even clicking the payment button twice can prompt an additional transaction. Navia processes each payment request securely, but sometimes banks pre-authorize funds temporarily, leading to duplicate pending charges. These typically resolve without your action.
Automatic Refunds for Failed Transactions
Navia's payment system detects and automatically refunds any failed booking attempts or duplicate charges. Most temporary, duplicate transactions are reversed within 3-5 business days. Check your bank account for refund updates; some transactions may linger in 'pending' status before being released by your financial institution.
What to Do If the Charge Remains
Wait at least 5 business days for automatic refunds to be processed.
Check your bank statement for both charges and potential refunds.
If the duplicate charge persists, contact Navia support for assistance.
Include your booking reference in the support request for faster resolution.
When to Contact Navia Support
If your account has been double charged and the refund hasn’t appeared after 5 business days, reach out directly through Navia's help center. Attach your booking reference and a copy of the bank transaction. The support team will prioritize your request and ensure any double charges are resolved efficiently.
Conclusion
Double charges rarely require extra step s— Navia's system resolves most automatically within a few days. If the issue doesn’t resolve, contacting support with your booking reference ensures a swift solution. Navia is committed to providing a seamless, hassle-free experience for all your travel bookings.