Check-In and Boarding Passes

Checking in and accessing your boarding pass is simple with Navia’s AI-powered travel assistant. Navia offers the options to check-in automatically and manually, so you can choose the experience that best fits your preferences. This guide explains how both options work, how to access your boarding pass, and what to do if you encounter issues.

If you prefer a hands-off experience, you can select automated check-in during the booking process. By providing your passport details at that stage, Navia can complete the check-in on your behalf as soon as it opens with the airline.

Once check-in is completed, your boarding pass will be made available automatically in the app. This option is ideal if you want a seamless experience without needing to take action closer to departure.

If you choose not to use automated check-in, you can complete the process manually. As soon as check-in opens for your flight, Navia will notify you via the app.

To check in, simply go to the “My Bookings” section, select your trip, and follow the check-in option. You will be redirected to the airline’s website, where you can complete the process directly with the carrier.

If you use automated check-in, your boarding pass will be available directly in the Navia app once check-in is completed. You can download it or add it to your smartphone wallet and present it digitally at the airport.

If you check in manually, your boarding pass will be provided by the airline during the check-in process. Please follow the steps on the airline’s website to access, download, or store your boarding pass.

In some situations, check-in may not be available or may require additional steps. This depends on airline policies and specific travel requirements.

If you experience any issues:

Passenger details cannot be changed after booking with automated Check-In. If additional information is required, you may need to complete check-in directly with the airline using your booking reference.

Contact support if further assistance is needed.

Check-in times vary depending on the airline. While many airlines open check-in around 24 hours before departure, others may allow check-in several days or even up to 30 days in advance. In some cases, check-in may only open 23 hours before departure.

If automatic check-in has not been completed and your departure is less than 23 hours away, please contact support via the app and in urgent cases, directly request assistance from a human agent.

For the best experience, decide during booking whether you want automated check-in, ensure your travel details are accurate, and keep app notifications enabled. Checking requirements in advance helps avoid last-minute issues and ensures a smooth departure.

Navia makes check-in flexible and easy by offering both automated and manual options. Whether you prefer a fully hands-off experience or want to manage check-in yourself, Navia keeps you informed and prepared — so you can focus on your journey with confidence.