Managing your booking with Navia is simple and flexible. If your travel plans change, you can cancel your flight at any time either through the Navia app or directly via the airline. This guide explains how cancellations work, where to find your bookings, and what to expect regarding refunds.
Accessing Your Bookings
To view your trips, open the Navia app and go to the “My Bookings” section. Here, you’ll find all your upcoming reservations in one place, making it easy to review details or manage your booking.
Canceling a Booking
You can cancel your flight regardless of whether your ticket is refundable. Refund eligibility depends on the fare conditions set by the airline.
Refundable fares allow you to receive a refund according to airline policies.
Non-refundable fares can still be canceled, but no refund will be issued.
Canceling in Navia
You can cancel your booking directly in the Navia app by following these steps:
Open “My Bookings”
Select the flight you want to cancel
Scroll to the bottom of the screen
Tap the “Cancel booking” button
The cancellation will be processed based on the fare rules of your ticket.
Canceling via the Airline
In many cases, it is recommended to cancel your booking through the airline’s website using the “Manage Booking” section. Airlines may provide additional options such as rebooking, vouchers, or alternative flights that are only available on their platform.
To cancel via the airline, use your booking reference (PNR), which can be found in “My Bookings” or in your confirmation email. Enter this code on the airline’s website to access your reservation and complete the cancellation.
Need Additional Help?
If you have questions or experience issues, you can contact support through the Navia chat. The team can assist with general guidance and help you understand airline policies and next steps.
Conclusion
Navia makes it easy to manage your booking and stay flexible if your plans change. Whether you cancel through the app or directly with the airline, you have full visibility and control over your reservation at all times.