If you experience technical issues while using Navia, you can report them directly in the app. Your feedback helps improve the overall experience and ensures issues are identified and resolved efficiently. This guide explains how to report a bug and what information to include.
Identifying a Bug
Common issues may include app crashes, notification problems, payment errors, or unexpected behavior in the chat. If you encounter a problem, note what you were doing, any error messages shown, and your device type. Providing clear details helps with faster investigation.
How to Report a Bug
You can submit feedback directly through the chat interface:
Open any chat in the Navia app
Tap the three dots in the top corner
Select “Give Feedback”
Describe the issue and include any relevant details
If possible, include screenshots or steps to reproduce the issue to help clarify the problem.
What Happens Next
After submitting your feedback, it will be reviewed by the Navia team. All feedback is used to improve the app and resolve issues in future updates.
Conclusion
Reporting bugs helps improve Navia for all users. By sharing clear and detailed feedback, you contribute to a more reliable and seamless travel experience.