Skip to main content

Using the Smart Chat Interface

Overview of using the chat interface to search, book, and manage flights in Navia.

Written by Navia
Updated this week

Navia’s chat interface is the central place for searching and booking flights. When you open the app, the chat is available immediately, allowing you to start your travel planning without navigating through menus. This guide explains how to use the chat to search, book, and manage your trips.

Starting a Booking

When you open the Navia app, the chat interface is ready to use. Enter your travel request, including destination, dates, and preferences. The AI processes your input and presents relevant flight options directly in the conversation.

Reviewing and Selecting Flights

Navia provides flight options based on your request. You can compare routes, prices, and airlines within the chat. If needed, refine your search by adding more details to receive more relevant results.

Managing Your Booking in Chat

You can manage your booking directly in the chat. For example, you can request baggage, select seats, or update traveler details. Saved information may be autofilled to speed up the process and reduce manual input.

Getting Help and Support

The chat can assist with general questions and guidance. For dedicated support or issue resolution, go to the menu and open the “Support” section. There, you can access real-time assistance for more complex requests.

Tips for Using the Chat

  • Enter clear travel details such as destination and dates

  • Refine your request to improve results

  • Use the chat to manage booking details and preferences

Conclusion

Navia’s chat interface simplifies flight booking by bringing search and management into one place. With direct input and guided results, you can plan and manage your trips efficiently within a single conversation.

Did this answer your question?