If you cancel a booking with Navia, the refund process depends on how the cancellation is handled. Navia manages cancellations made within the app, while cancellations made directly with the airline are handled outside of Navia. This guide explains how refunds work and what to expect after a cancellation.
How Refunds Work
If you cancel your booking through Navia, Navia handles the cancellation process with the airline.
If you cancel directly with the airline using your booking reference (PNR), Navia is not involved in the cancellation or refund process.
Whether a refund is issued depends on the fare conditions of your ticket. Once approved, the refund is processed by the airline or payment provider.
How to Cancel a Booking
You can cancel your booking in one of the following ways:
Go to the “My Bookings” section in the app and select your trip
Or request cancellation through the Support section
If you choose to cancel via the airline, you can do so through their “Manage Booking” page using your PNR.
Once a cancellation is completed via Navia, you will receive a confirmation message.
Refund Updates
Navia does not provide a detailed refund tracking feature. After cancellation, updates may be provided by the airline or via email, depending on the case.
Refund Timelines
Refund processing typically takes up to 14 days, depending on the airline and payment method. Delays may occur due to external processing.
Conclusion
Navia manages cancellations made within the app, while airline-side cancellations are handled separately. After cancellation, you will receive confirmation, and refunds are processed based on the airline’s timelines. For further questions, you can contact support or reach out to the airline directly.