If you have questions about AWAQE or run into any issues, we’re here to support you every step of the way.

🌍 Note: We’re currently working on bringing you a fully English Help Desk. For now, all help articles are available in German. Thank you for your patience and understanding as we expand our support to better serve you!

To find assistance quickly, click the Support button in the top left corner of our website.

Alternatively, scroll down to the footer of our website and click on Help.

Here’s what you’ll find:

Among other topics, you’ll find questions and answers about shipping and returns 📦 Discover answers to common questions about shipping, returns, and more 📦. These helpful resources will guide you through deliveries, returns, and other shipping-related topics. (coming soon!)

In the "Frequently Asked Questions" 💡 section, you’ll also find general FAQs and their answers. (coming soon!)

You’re already here! 😉 The Support Center is your go-to place for extensive help with AWAQE, best practices, and everything you need to know about your back office.

☝️Pro tip: Use the search bar in the Support Center to quickly find specific articles.

Need to speak to someone directly? Here are your options:

Chat with us 👈 recommended

The easiest and fastest way to reach us is through the chat bubble in the bottom right corner of the screen, available exclusively in the Support Center.

Support is available:

We’ll answer your questions as quickly as possible.

If you have follow-up questions about the same issue, please use the current chat window instead of starting a new conversation. This helps us resolve your request faster. 😊

Thank you for your understanding! 🙏

Prefer speaking with someone? Call us on weekdays between 10 a.m. and 5 p.m. at:

Outside these hours, feel free to send us an email:

If you have further questions or need help, don’t hesitate to reach out – we’re always happy to assist you!