To reset a user’s password, open up their user profile by heading to the Users tab and then selecting the user.
Scroll down to the bottom of the page and click the button labeled 'Reset Password'.
A confirmation message will appear on the screen when the link has been sent.
The user will receive an email containing a link which they must click on to reset their password.
Note: Users will retrieve the email from their email inbox. Users may need to look in their Junk/Spam folders if they do not see the email in their inbox.
This link is valid for 24 hours only. You will need to repeat the steps above if the user does not click the link within 24 hours of receiving it.
Users will be brought to the password reset screen where they will need to enter their password twice:
When the user clicks on 'Reset Password' they will be taken to the Privacy and Use Policy agreement page. Users will need to check the box to indicate they agree to the terms of use and privacy policy and then click on the 'Accept Agreement' button.
Users will then be logged into their account and directed to their dashboard.