In some instances, Syncplicity support will ask you to send your client log file for troubleshooting purposes, Below are the steps to capture the logs:
Windows:
Open Windows Explorer
Navigate to the file:
\Users\<username>\AppData\Local\Syncplicity\logs\
where the username is your Windows login id.Find a file called syncplicity.log, right click on it, click Send To, click Compressed (zipped) folder. This file may also appear as just "Syncplicity" if file extensions are hidden.
Email Syncplicity Support the newly created file -- it should be called syncplicity.zip
To send the log file via desktop client, right click Syncplicity tray icon and select send log file.
Macintosh:
Open Finder
Navigate to your Applications
Navigate to Utilities
Open console
Click Log Reports under Reports
Look for file name: syncplicity.log, right-click on it, and select "Reveal in Finder."
Syncplicity folder contents will be opened. Select syncplicity.log, then right-click and select Compress "syncplicity.log."
Attach the zip file here for investigation.
If you are entitled to support, please send the captured logs to support@syncplicity.com
Note Syncplicity is not managed by Axway.