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How can I deactivate my account?

We're sorry to see you go but we understand these things happen. You can follow the steps in this article to deactivate your account.

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Written by George Wang
Updated over a year ago

Step 1: Log into your Ayla app

Step 2: Go to your My Accounts Page by tapping the My Account icon on the lower right of your screen

home screen pointing at My Account icon

Step 3: Scroll down at the very bottom of the list and select Delete Account and follow the prompts.

You should receive an email confirmation immediately in your primary account, and all your data will be deleted after 72 hours. If you have purchased any services within AYLA, the consent given may need to be kept by law for 3-7 years. AYLA will only keep minimal data as the law requires.

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