If you encounter a bug while using Azura, please follow these steps to report it:
Click Support from the side nav:
Navigate to the side navigation menu on your Azura dashboard.
Click on the "Support" option to open the support chat bot.
Start a chat conversation with our support team:
Create a new conversation with our support team. If we aren't online, we'll respond back as quickly as we can.
Provide as much detail as possible about the bug. Include information such as what you were doing when the bug occurred, any error messages you saw, and how often the bug happens.
If you prefer not to start a chat, you can always email us at support@weareazura.com.
We'll ask for any information needed to process the bug and troubleshoot:
Our support team will review your ticket and may contact you for additional information.
Be prepared to provide screenshots, steps to reproduce the bug, and any other relevant details.
In extreme cases where we aren't able to replicate the issue on our end, our support team might ask you to authorize logging in on your behalf to help us solve the problem faster:
If the bug is difficult to replicate or diagnose, our support team may request temporary access to your account.
This allows us to investigate the issue directly and find a solution more efficiently.
Rest assured, we take your privacy and security very seriously and will only access your account with your explicit permission.
You'll be updated once the bug has been fixed:
Our support team will keep you informed throughout the process.
You will receive updates on the status of the bug and be notified once it has been resolved.
By following these steps, you can help us identify and fix bugs quickly, ensuring a smoother experience for all Azura users.