Taxify prides itself on great customer support and communication with our partners. If you would like to get in touch with us, you have a few options: 

Got a general support question?
Go to your Taxify Driver inbox and send an in-app message to one of our dedicated customer service representatives. You can also access other common driver questions through the app's FAQ section, as seen below.

Problematic situation with a rider or a trip? If a rider is intoxicated, has a bad attitude, or wants to smoke or drink in your vehicle; if they try to fit more people into the vehicle than there are seats-- you have the right to refuse or end the ride

Stay calm, cancel the ride if needed, and report it to us either by sending us a ticket in app or by emailing us at To report a problem in app:

  • Go to your Rides History
  • Click on an individual trip
  • Report a problem 

When reporting an issue with a trip, please try to give as much information as possible as this will result in a faster solution. 

Got other questions?
Email us at, or stop by our office to speak to a Customer Service Representative in person:

Taxify Partner Centre (near Weston Rd and Hwy 401)
3rd Floor (Visioneering Building)
35 Oak Street,
North York, ON
M9N 1A1

Monday: 9 AM - 5 PM
: 9 AM - 7:30 PM
Wednesday - Friday
: 9 AM - 5 PM
Saturday: 11 AM - 1 PM

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