Provider damage and loss protection
Provider damage and loss protection, part of Babonbo Provider Protection, gives Providers coverage in the rare event your belongings are damaged or lost by a customer during a Babonbo booking.
Start a claim for Provider request.
File for reimbursement for damage, missing items, or unexpected cleaning.
Please get in touch with Babonbo Customer Support.
What’s covered
Provider damage and loss protection cover you for:
Damage to your belongings caused by customers (or their contacts)
Loss or theft of your belongings caused by customers (or their contacts)
Unexpected or extra cleaning costs are needed due to the behavior or action of a customer (or their contacts) during a Babonbo booking—for example, cleaning up vomit.
Income lost if you need to cancel confirmed Babonbo bookings due to damage or loss caused by a customer (or their contacts)
Host damage protection doesn’t cover the following:
Damage from normal wear and tear
Loss of item included but not specified to be with the product—for example, a rain cover. q
Loss due to acts of nature (like earthquakes and hurricanes)
Other exclusions apply
The replacement process
Here’s how to get reimbursed if damage does happen during a stay:
Gather evidence of the damage (photos, videos, estimates for repairs or cleaning, and/or receipts).
Within 24 hours of the end of the responsible customer's rental period, contact customer support to report the issue.
After you submit your request, your customer will have 24 hours to pay. If they decline to pay the full amount or don’t respond, we’ll escalate the issue.
Once the issue has been confirmed, the Babonbo team will confirm with you the eligible replacement part or item and, when possible, send the replacement to you directly.
If reimbursement is required to
How Provider damage protection works with cleaning
Please remember that you are meant to cover the expected costs of standard cleaning and hygiene.
On the other hand, provider damage protection covers unexpected costs related to additional cleaning—for instance, large stains or vomit.
To learn more about Babonbo Provider Protection, go to the terms.