Backbone PLM has been acquired by Bamboo Rose! We’re so excited to begin this next step in providing a singular platform that empowers brands to innovate design, and develop products at digital speed… and we can’t think of a better partner than Bamboo Rose as we move forward to create a best-in-class solution.
The Bamboo Rose team is on a mission to tame the concept-to-launch PLM workflow. Backbone PLM fits really well into that model, delivering solutions for the front-end design workflow that complement the strengths of Bamboo Rose. Together we will offer the most comprehensive PLM solution in the market, and we’re excited to join the talent and technology of our collective organization.
FAQ 🙋♀️
What will be the immediate impacts on our (customer) contracts and customer service:
All existing contracts are still in effect and any active service agreements are continuing. The staff you were interacting with are still available to help and can be reached at the same email address and phone number you’re accustomed to using. Likewise, support services can and should be contacted as before.
Where can I get more information? Who can answer questions I may have?
You will continue to receive periodic updates from us as we progress through the integration, and as always, please reach out to me personally to talk through any concerns you may have. We'll be sharing news in the coming weeks as we integrate Backbone PLM's team and tech into the Bamboo Rose businesses more fully.
Mergers and acquisitions can create a lot of disruption. Do you expect there to be problems with the transition?
We are committed to making this a seamless transition for our clients. There are many synergies from both cultural and product perspectives that excite us about joining the Backbone and Bamboo Rose teams and technology. Nothing changes for you today, and we have formed an integration team to ensure we manage through the integration process in a way that ensures clients continue to receive the distinctive quality and service they've come to expect from both Backbone and Bamboo Rose.
Is the way in which I am expected to deliver payment changing?
If you are a Bamboo Rose customer, there will be no change. If you are a Backbone PLM customer your team has already received the necessary edits to the payment process going forward if you’re impacted by the change.
What does this mean for me, your customer?
Backbone PLM and Bamboo Rose have shared a similar mission, offering retail clients best-in-class PLM. As in the past, we want to be your go-to partner, working alongside you to address critical business initiatives through a combination of designer-centric and supply chain-centric solutions. This collaboration doesn’t change anything for you today, but it will significantly enable your business to improve the concept-to-launch process as we integrate our businesses this year.