To request a return or exchange please click the button below:
RETURN AND EXCHANGE POLICY
No returns after 30 days from the day you placed the order. This includes any part of the order including any and all small parts.
All returns are subject to the 3% transaction fees which Shopify keeps as mentioned above as well as a 10% restocking fee on the total value of the parts being returned based on your order invoice.
To be eligible for a return the product must be in brand new, unused condition in original packaging.
Used or damaged items are not eligible for a return, including items that were attempted to be installed and show visible damage.
All returned products' identification numbers must match that of the purchased items that were sent to you from Ebike Essentials.
Customer pays return and original shipping costs (shipping costs are withheld from the refund).
We must receive your return within 30 days of your Return Approval.
Before a return is sent, a customer must have written approval of said return from Ebike Essentials. If a customer sends a return without the written consent of Ebike Essentials, a refund will not be issued, and the customer will have to pay for shipping to get the item back or sacrifice the item.
You will receive an email after we receive and inspect your returned item. We will also notify you of the approval or rejection of your return.
Attempted returns of visibly used and/or damaged products will not be eligible for a refund. The customer will have to pay for shipping back to get the item back or sacrifice the item.
If your approved return passes our inspection, you can receive an exchange or refund to your original form of payment. For refunds, a credit will automatically be applied back to your original form of payment. It may take up to 14 business days for the refund to post back on your account.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Batteries are non-returnable and not eligible for return.
Used products not in the original packaging are not eligible for return.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 14 business days) for your bank or credit card company to process and post the refund too.