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What is the process for verifying personal information for a Baji Live account?

Baji Account's Personal Information Verification

Written by Suhail
Updated this week

How to verify Baji account's personal information?

To ensure the maximum security of your account on Baji Live and to fully comply with the platform's policies, completing personal information verification is mandatory.

Please follow the steps outlined below to successfully complete the verification process for your Baji Live gaming account:

Step-by-Step Account Verification Steps:

Step 1: Verify Your Phone Number

This step confirms your ownership of the registered phone number.

  1. In the "Profile" > "Personal Info" section, locate your registered phone number. If it is not verified, you will see an orange exclamation mark (!) next to it.

  2. Click the orange exclamation mark (!).

  3. The screen will display the message: 'Your phone number will receive a verification code via SMS.' Verify that your mobile number is correct, then click 'Continue.' In the following window, tap 'Send Code' to proceed.

  4. A six-digit OTP (One-Time Password) will be sent to your registered phone number via SMS or your registered WhatsApp number.

  5. Enter the 6-digit OTP in the designated field.

  6. Click the "Submit" button.

After successful verification, the "Not Verified" text will change to "Verified".

Important Notes for Phone Verification:

  • Time Limit: The OTP code is active for 5 minutes only and will expire after that.

  • Teletalk Users: The Teletalk operator system blocks our SMS. If you use a Teletalk number, you must check the WhatsApp account linked to that number to receive your code.

  • Not Receiving Code? If you do not receive the OTP, please double-check your phone's signal or your WhatsApp messages.

  • WhatsApp OTP: Due to recent system updates, OTPs may now be sent via WhatsApp instead of SMS. Ensure WhatsApp is installed and activated on your registered number.

[A screenshot of the Baji platform account's phone number verification process.]

Step 2: Verify Your Email Address

This step confirms your ownership of the registered email address.

  1. In the "Profile" > "Personal Info" section, locate your registered email address. It will show an orange exclamation mark (!) or a "Not Verified" button.

  2. Click this button or icon.

  3. Click the "Send Code" option.

  4. An OTP code will be sent to your registered email address.

  5. Enter the OTP code in the designated field.

  6. Click the "Submit" button. After successful verification, the "Not Verified" text will change to "Verified".

    [A screenshot of the Baji platform account's email address verification process.]

After successful verification, the "Not Verified" text will change to "Verified".

Important Notes for Email Verification:

  • Time Limit: This OTP code is also valid for 5 minutes only.

  • Missing Email? If you cannot find the email in your inbox, please check your "Promotion" and "Spam" folders.

if you cannot find the email containing the OTP directly in your inbox, please check your email's Promotion or Spam folder, as some emails might be filtered there by mistake.

[This screenshot shows the process of finding the spam folder in Google Mail.]

Managing Your Personal Information

How to Add an Email Address

If you have not yet added an email address to Baji Live your account, follow these steps.

  1. Log in to your Baji Live account.

  2. Go to your profile or account settings.

  3. In the "Email" section, find and click the "Manage" button.

  4. A new screen will appear. Enter your active and correct email address.

    • Examples of popular domains: gmail.com, yahoo.com, outlook.com, hotmail.com, icloud.com.

  5. Tap the "Continue" button to save the email, and then follow Step 2 above to verify it.

Make sure you don't make any mistakes, as the verification code will be sent to this email. Here are some examples of popular email domains:

  • gmail.com: This is a popular email service from Google.

  • yahoo.com: This is one of Yahoo's older and more widely used email domains.

  • outlook.com: This is Microsoft's email service, which was formerly known as Hotmail.com.

  • icloud.com: This domain is typically used for Apple users.

[A screenshot of the Baji platform account's email address adding or set process.]

Step 3: Update Your Date of Birth

Providing your correct date of birth is essential for account security.

  1. Go to your profile or account settings. In the "Profile" > "Personal Info" section, find the "Birth Date" field and click the "Manage" button.

  2. A calendar or drop-down menu will appear.

  3. Select your correct birth year, month, and day.

  4. Click the "Save" button to confirm.

Providing your correct date of birth is an important part of account security and ensures all your information is accurate.

[A screenshot of the Baji platform account's date of birth adding or set process.]

Step 4: Set Full Name (Legal Name)

In your Baji account's "Personal Info" section, you will see an option to update your full legal name, which will appear as a "Manage" option.

  1. Click the "Manage" button in the "Full Legal Name" field next to your name.

  2. Enter your correct full legal name as it appears on your official documents (For Example: National ID card, birth registration).

  3. Once your full name is accurately entered, click the "Save" button to confirm your input.

Providing your correct full legal name is a crucial part of account security and ensures all your information is accurate for withdrawals and compliance.

Make sure your provided name matches the name shown on official government-issued identification documents, such as a National ID or Birth Certificate.

[A screenshot of the Baji platform account's Full legal name set process.]

Troubleshooting and Support

Issues Receiving an Email OTP

If you do not receive the email containing your OTP code, please check the following:

  • Spam/Junk Folder: The email may have been mistakenly filtered into your "Promotion" or "Spam" folder. Please check these folders carefully. If you find it, mark it as "Not Spam."

  • Full Inbox: If your email inbox is full, you cannot receive new messages. Clear unnecessary emails to free up space and then request the OTP code again.

  • Network Issue: A weak or unstable internet connection might cause delays. Ensure your connection is stable before requesting a new code.

  • Incorrect Email Address: You may have a typo in the email address you registered. If you suspect this, please contact customer support to get it updated.

  • Restart Device: Restart your mobile device to refresh network settings.

  • Date and Time Settings: Ensure your phone's date and time settings are set to automatic.

  • Try Another Device: Attempt verification from a different device or browser.

Video Tutorials

For more detailed, visual instructions, please watch our step-by-step video guides:

These video tutorials will help you follow the process step-by-step and clarify any doubts you may have about account verification. If you still have any questions or encounter any issues, the Baji customer support team is always ready to assist you.

❓ Frequently Asked Questions (FAQs)

1. Question: What is the difference between "Personal Information" and "Substantiation" on Baji?

Answer:

  • "Personal Information" verification is the first step. It proves that you are the genuine owner of your phone number and email address. You also set your name and date of birth in this step.

  • "Substantiation" (also known as KYC) is the second and final step. Here, you must upload official documents (such as an NID card or passport) to prove that the personal information you provided (especially your name and date of birth) is correct.

2. Question: Why is it so important to verify my account?

Answer: Verification is essential to ensure your account's security, protect financial transactions (especially withdrawals), and fully comply with the platform's legal policies. Without verification, you will not be able to access many account features, particularly the ability to withdraw funds.

3. Question: Do I have to complete both steps (Personal Information and Substantiation)?

Answer: Yes. Completing both steps is mandatory to ensure full account security and to activate all features (especially withdrawals).

4. Question: I am not receiving the verification code (OTP) on my phone or email. What should I do?

Answer: For Phone:

  • Check your phone's network signal. If you are a Teletalk user, check your WhatsApp for the code instead of SMS.

  • For Email: Check your email's 'Promotion' and 'Spam' folders in addition to your 'Inbox'.

5. Question: How long will it take to complete my verification?

Answer: Phone number and email verification are usually instant. However, "Substantiation" (or document verification) can take from a few hours up to 24-48 hours.

6. Question: I have entered the wrong name or date of birth. Can this be changed?

Answer: Once your name and date of birth are set, they generally cannot be changed by yourself. If you have made such a mistake, you must contact Baji customer support immediately to correct it.

7. Question: Why can’t I add a specific phone number to my account?

Answer: If the number is already registered to another account, it cannot be added. Use a different number or recover the account associated with the existing number.

8. Question: What should I do if my phone number is already registered to another account?

Answer: A phone number can only be associated with one Baji account. Use a different number or recover access to the account linked to the existing number.

9. Question: What if I lose access to my registered SIM card?

Answer: Obtain a replacement SIM with the same number from your mobile provider. Once reactivated, link it to your Baji account to continue using it for deposits.

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