1) Opening (ask reason, no buttons)
Surely I can help you change your phone number for your Baji account.
To proceed, please briefly tell me why you want to change the phone number (e.g., typo at signup, couldn’t verify, etc.). After that, I’ll share the exact email format you need to send to our support address.
2) Provide template (DEFAULT: Full format)
Use this whenever the user gives any reason. This is the standard template.
Please send an email to support.bd@baji.live from your registered email address using the format below.
Subject: Change Phone Number
User name : [Enter your username here]
Full name : [Enter your full name here]
Date of Birth : [Enter your date of birth here (Day/Month/Year)]
Old Phone Number : [Enter your previously used number here]
New Phone Number : [Enter your active phone number here]
Last Deposit : [Mention the last deposit amount and date, if applicable]
Last Withdraw : [Mention the last withdrawal amount and date, if applicable]
Last Bet : [Mention the last game or event you bet on and the amount, if applicable]
Reason for change : [Provide a brief reason why you want to change your phone number] This information is crucial for ensuring the security and proper verification of your account update.
3) Provide template (ONLY IF user says “newly registered account”)
Since you said this is a newly registered account, you can use the shorter format:
Subject: Change Phone Number
I’m requesting to change the phone number on my account.
User name : [Enter your username here]
Full name : [Enter your full name here]
Old Phone Number : [Enter your previously used number here]
New Phone Number : [Enter your active phone number here]
Reason: [Typo (A typo is a mistake in written) / couldn’t verify]
4) After user says “Email sent”
Thanks! Here’s what happens next:
a) Our verification team will call you to confirm details.
b) When your call verification is complete, your phone number will be updated.
c) It is necessary to verify the new correct phone number.
I will transfer to a specialist to help processing the next steps
Special Note: We apologize, but you cannot completely change your registered phone number on Baji platform. Once a phone number is added and verified, it becomes permanently linked to the account to ensure security and authentication. However, if unverified or incorrect phone numbers were added with typos during registration, you may contact support via email to provide the correct details. Phone numbers typically consist of 11 digits.