What is KYC Verification and Why is it Needed?
KYC (Know Your Customer) is a process for verifying a user’s identity. On Baji Live, KYC verification or document verification helps ensure the security of your account. It confirms that the account truly belongs to you and has been verified using only your personal documents.
This guide will walk you through the step-by-step process to complete your KYC verification.
Steps to Start KYC Verification (According to the Bengali Interface)
First, log in to your Baji live account.
After logging in, click on your Profile option.
From the profile menu, select the "Verification" (প্রতিপাদন) option.
On the "Verification" page, you will find an option called "Document" (দলিল).
Click the "Manage" (ম্যানেজ) button next to the "Document" option.
Special Note: "দলিল" and "Document" mean the same thing.
("This mobile screenshot shows how to complete account verification. This explains the verification steps.")
Process for Uploading Required Information and Photos
After clicking the "Manage" button, you will need to provide the following information and photos:
1. Select Document Type
You must select a document type to confirm your identity. The options are:
National Identity Card (NID)
Passport
Driving License
(Select the one you have from these three options.)
2. Document No.
Write the correct number of the document you have selected (e.g., NID card) here.
3. Expiry Date
Mention your document's expiry date here.
It is mandatory for Passports and Driving Licenses.
It may not be applicable for NID cards.
4. Upload Required Documents
To complete the process quickly and successfully, please follow the instructions below while uploading your documents.
Document Upload Process
Click on the “Document” option to see the Upload button.
After clicking Upload, your device camera will open automatically.
Simply take a clear photo using your camera to complete the upload.
File Size
The uploaded file size must not exceed 5MB.
Photo Guidelines
Do not wear hats, sunglasses, or anything that covers your face.
Do not use digital filters or edited images.
Lighting
Take photos in a well-lit environment.
Avoid overly dark or extremely bright lighting so that all information remains clearly visible.
5. Upload the Back Side of the Document
Upload a clear photo of the back side of your selected document.
This is required for NID Cards and Driving Licenses.
Click Upload to open your device camera automatically.
Take a clear photo directly using the camera to complete the upload.
6. Selfie Verification
Finally, you will need to take a selfie.
While taking the selfie, hold your selected document (such as your NID card) next to your face.
Make sure both your face and the document details are clearly visible in the photo.
Important Instructions Before Submitting
Information Match: All information written on the form (like name, number) and the information on the uploaded photos must be exactly the same. Any mismatch can lead to rejection.
Photo Format: All photos must be in .jpg, .jpeg, or .png format.
Final Submission: After uploading all information and photos correctly, click the "Submit" button. The Baji Live team will review your submitted information and verify your account.
What to do if there is a problem with verification
Once the information is submitted and verification is complete, the information cannot be changed again for security reasons.
If your verification is rejected or gets stuck due to incorrect information, please contact the Baji LIVE Customer Support team immediately.