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How to complete KYC verification on Baji Live

Verify your identity securely on Baji Live

Written by Rafid Khan
Updated over 5 months ago

KYC, or “Know Your Customer,” is the process that allows Baji Live to verify your identity and securely store your information. This ensures the safety of your account and compliance with gaming regulations.

KYC verification methods on Baji Live

To strengthen your account’s security, you can complete KYC verification in two ways: Voluntary (recommended) or Mandatory (for suspended accounts).

Voluntary KYC verification (recommended)

This is the easiest and most convenient method. You can proactively submit your documents and get verified before any issues occur.

Benefit: Completing KYC early helps you avoid future complications such as account suspension or withdrawal delays. It also makes your transactions smoother.

Steps to complete voluntary KYC

  • Log in to your Baji Live account.

  • Go to the Verification (প্রতিপাদন) option in your profile section.
    ​

    (Screenshot Description: A screenshot showing a user navigating to the Verification page from their profile menu.)

  • Click Manage (ম্যানেজ) under the Document (দলিল) section.

  • Upload your ID photos and a selfie.
    ​

    (Screenshot Description: the Documents upload page showing options to select document type, enter number and expiry date, and upload front, back, and selfie photos.)

Mandatory KYC verification (for suspended accounts)

This method applies when your account shows suspicious activity or requires additional verification for security reasons.

How you’ll know

When KYC is required, you’ll see this message upon login:

“Your account requires KYC verification. Please contact our customer support.”

Your account will be temporarily suspended until verification is complete.

(Screenshot Description: A pop-up message showing “Account suspended" — Your account requires KYC verification. Please contact our customer support.”)

What to do if suspended

If your account is suspended and deposit or withdrawal options are disabled, don’t worry. Once your documents are verified, your account will automatically reactivate.
​

(Screenshot Description: A mobile screenshot showing a “Withdrawal Fail” message indicating pending KYC verification)

Required documents for KYC verification

You’ll need the following documents to complete KYC:

  • Identity proof (ID):

    • National Identity (NID) card (front and back).

    • The document must be valid for at least 3 more months.

  • Selfie with ID:

    • A clear selfie holding your NID next to your face.

    • Both your face and the ID photo must be visible.

  • Proof of address (if requested):

    • A recent (last 3 months) bank or e-wallet statement.

Important: KYC cannot be completed using a birth certificate.

KYC submission failed or limit exceeded

If you see a message saying “Submission failed,” it means you’ve already submitted documents three times and all were disapproved.

To resolve this, contact the Baji Live Security Team via email.
​

(Screenshot Description: A red “X” icon and the message “Submission failed: Exceeded the number of uploads (E9999)")

How to submit KYC documents via email (for suspended accounts)

If you’re asked to send documents via email, follow these steps:

  1. Email the Security Team
    Send an email from your registered address to security@baji.live.
    ​

  2. Format your email

    • Subject:
      ​Account KYC - [YourUsername]
      ​(Example: Account KYC - User12345)

    • Email body: Include the following details:

      • Username

      • Full name

      • Phone number

      • Registered email address

      • NID number

    • Attachments:

      • NID pictures (front and back)

      • Selfie holding your NID
        ​

  3. After sending your email

    • If all details are correct, you’ll receive a confirmation of successful receipt.

    • If something is missing or incorrect, you’ll be asked to resend with the correct documents.

Ensure that all documents are clear and legible, and that the information matches your account details to avoid delays.

(Screenshot Description: A screenshot of a KYC verification email listing required documents such as National ID (front, back, and selfie holding ID), source of funds, and proof of deposit.)

Next steps and timeline

KYC verification typically takes 1–3 business days.

You’ll receive an email notification once verification is complete.
After verification, your deposit and withdrawal options will be reactivated.

Note: Your account cannot be reactivated without completing KYC verification.

Tips for Ensuring a Smooth KYC Verification Process

  • Double-check document clarity: Ensure all photos and scans are clear and legible.

  • Provide matching details: Your KYC documents must match the details in your account registration.

  • Follow guidelines for submission: Use the correct email address and properly label your attachments if submitting via email.

If you have already submitted KYC

If your account is suspended but you’ve already sent the documents:

  1. Take a screenshot of the sent email.

  2. Contact Live Customer Support and share the screenshot.

  3. Our representative will verify and resolve the issue promptly.
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FAQs

How long does KYC approval take?
KYC review usually takes 1–3 business days. You’ll be notified once it’s approved.

What if my ID has expired?
You must upload a valid ID that is not expired and remains valid for at least three months.

Can I use a birth certificate for KYC?
No, Baji Live only accepts NID cards for identity verification.

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