How to Complete KYC / Document Verification on Baji Live
On Baji Live, the verification process is very important to ensure maximum security of members’ accounts. Our platform mainly has two types of verification methods:
Personal Information Verification
KYC / Document Verification
To ensure your hard-earned winnings are completely protected and reach you safely, you need to complete your KYC or document verification before making a withdrawal.
💡 Please Note: The KYC (Know Your Customer) process falls directly under the Document Verification section of your Baji Live account.
Below is a simple, step-by-step guide to completing this process seamlessly.
🛡️ What Security Benefits Do You Get From KYC?
If you are wondering why this verification is necessary, think of it as a powerful security shield designed to protect you and your funds:
100% Fund Safety: Even if someone manages to compromise your password, they cannot withdraw your money. During the withdrawal process, the name on your payment method (Bank Account, Mobile Wallet, etc.) must match your KYC-verified National ID (NID) exactly. If they do not match, the transaction is automatically blocked.
Identity Protection: Your NID and selfie verification ensure that scammers or bad actors cannot open fake or duplicate accounts using your name or personal details.
Safe Gaming Environment (Anti-Fraud): This process eliminates bots and fraudulent accounts from the platform, providing you with a transparent, safe, and fair gaming experience.
📝 Methods of Completing KYC on Baji Live
To enhance your account security, you can complete your KYC in one of two ways: Voluntary (Recommended) or Mandatory (for suspended accounts).
Method 1: Voluntary KYC Verification (Recommended)
This is the easiest and most convenient approach. You actively submit your documents before encountering any system restrictions.
The Benefit: Verifying early helps you completely bypass future account suspensions or unexpected withdrawal delays, paving the way for smooth and instant transactions.
Steps to complete voluntary KYC
Log in to your Baji Live account.
Go to the Verification (প্রতিপাদন) option in your profile section.
Navigate from the profile to the Verification Section and click Documents to access the verification page.
(Screenshot Description: A screenshot showing a user navigating to the Verification page from their profile menu.)
Click Manage (ম্যানেজ) under the Document (দলিল) section.
Select document type:
Identity Card → Usually NID / National ID (most commonly used)
Passport → International travel document
Driver’s License → Driving license
Upload your ID photos and a selfie.
(Screenshot Description: the Documents upload page showing options to select document type, enter number and expiry date, and upload front, back, and selfie photos.)
Mandatory KYC verification (for suspended accounts)
This method applies when your account shows suspicious activity or requires additional verification for security reasons.
How you’ll know
When KYC is required, you’ll see this message upon login:
“Your account requires KYC verification. Please contact our customer support.”
Your account will be temporarily suspended until verification is complete.
(Screenshot Description: A pop-up message showing “Account suspended" — Your account requires KYC verification. Please contact our customer support.”)
What to do if suspended
If your account is suspended and deposit or withdrawal options are disabled, don’t worry. Once your documents are verified, your account will automatically reactivate.
(Screenshot Description: A mobile screenshot showing a “Withdrawal Fail” message indicating pending KYC verification)
📌 Important Rules for Deposit & Withdrawal
Deposit:
No KYC restriction or verification is required to deposit funds. This means users can easily make deposits without completing KYC verification.
Withdrawal:
KYC verification is mandatory to withdraw funds. In addition, the following personal details from your gaming account profile must also be verified:
Full Name
Birthday
Phone Number
Email
Required documents for KYC verification
You’ll need the following documents to complete KYC:
Identity proof (ID):
National Identity (NID) card (front and back).
The document must be valid for at least 3 more months.
Selfie with ID:
A clear selfie holding your NID next to your face.
Both your face and the ID photo must be visible.
Proof of address (if requested):
A recent (last 3 months) bank or e-wallet statement.
Important: KYC cannot be completed using a birth certificate.
KYC submission failed or limit exceeded
If you see a message saying “Submission failed,” it means you’ve already submitted documents three times and all were disapproved.
To resolve this, contact the Baji Live Security Team via email.
(Screenshot Description: A red “X” icon and the message “Submission failed: Exceeded the number of uploads (E9999)")
How to submit KYC documents via email (for suspended accounts)
If you’re asked to send documents via email, follow these steps:
1. Email the Security Team
Send an email from your registered address to security@baji.live.
2. Format your email:
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3. After sending your email
If all details are correct, you’ll receive a confirmation of successful receipt.
If something is missing or incorrect, you’ll be asked to resend with the correct documents.
Ensure that all documents are clear and legible, and that the information matches your account details to avoid delays.
(Screenshot Description: A screenshot of a KYC verification email listing required documents such as National ID (front, back, and selfie holding ID), source of funds, and proof of deposit.)
⏳ Next Steps and Timelines
Our security team generally processes and reviews KYC documents within 1 to 3 days.
You will receive an email notification as soon as the verification is complete, after which your deposit and withdrawal functionalities will be fully restored.
⚠️Note: A suspended account cannot be reactivated without completing this process.
If You Have Already Submitted Your Documents:
If your account is suspended but you have already sent your documents via email, follow these steps:
Take a screenshot of the successful email confirmation showing it was sent to our security team.
Contact our LiveChat support and provide the screenshot. Our agents will fast-track your case with the verification team.
📞 Not Sure Which KYC Method Applies to You?
If you are confused or stuck at any stage, reach out to our Customer Support. To help us guide you immediately, please provide answers to the following:
What exact issue or error message are you seeing?
Is your account currently suspended?
Did the system request KYC specifically when you tried to withdraw?
💡 The Easiest Solution: Simply take a screenshot of the problem or error on your screen and share it with our 24/7 LiveChat agents. We will instantly identify the issue and connect you with a specialist to fix it.
❓ Frequently Asked Questions (FAQs)
Q1: How long does the KYC approval process take?
Q1: How long does the KYC approval process take?
Ans: It typically takes 1 to 3 days for our team to review and verify your documents. You will be notified immediately upon approval.
Q2: What happens if my ID doesn't have an expiry date?
Q2: What happens if my ID doesn't have an expiry date?
Ans: Standard National ID cards do not expire and remain valid indefinitely. However, if you are using a temporary or online digital NID slip that contains an explicit expiration date, you may be asked to re-verify once that period lapses.
Q3: Can I use a birth certificate to complete my KYC?
Q3: Can I use a birth certificate to complete my KYC?
Ans: No, Baji Live strictly accepts only government-issued photo identification cards, such as a National ID (NID), Passport, or Driver’s License. Birth certificates are not valid for this process.