If you find that your winnings have not been added to your account after winning a game on Baji, do not panic. This guide will help you understand the potential reasons for the problem and the correct steps to resolve it.
Why This Problem Might Occur:
Generally, after placing a bet on a game, it is settled within 30 minutes of the game's conclusion. There might be a few common reasons why your winnings are not added or are delayed. This problem usually occurs for one of the following reasons:
1.Server Delay: After winning in the Exchange Market, Live Casino, or Slot games, it can sometimes take a few minutes for the money to be added to your account. This delay is normal if the server load is high or if system maintenance is in progress.
2.Transaction Processing Error: In some cases, a temporary error might occur during transaction processing at the time the game concludes, which can prevent the funds from being deposited correctly.
3.Temporary Game Glitch: If there is a temporary glitch in the software of the specific game you were playing (Exchange Market, Live Casino, Table, Crash, Slots), your winnings might not be transferred.
4.Connection Interruption: If you lose your internet connection at the critical moment of winning, or immediately after, the platform may fail to record your win information correctly.
Complete Troubleshooting Process:
To resolve this issue quickly, please follow the steps below sequentially.
Step 1: Wait and Verify Account History
Often, this is just a simple delay. Before contacting customer support, please perform these actions:
Wait for a while: Due to server delays, it might take 15-30 minutes for the funds to be added. Please wait for some time first.
Verify Betting Record: Log in to your Baji Live account. Go to the "Profile" section. Here, you will find an option named 'Baji Record' (Betting Record) or 'Betting History'. Click on it.
In the 'Betting Record', view your complete betting history for the last 7 days.
Check if your bet is shown as "Won".
Note whether the bet status shows "Credited," "Pending," or something else.
(Screenshot description: The screenshot shows the Baji Live App. The "Betting Record" option in the "Profile" menu is highlighted. The selected "Betting Record" tab will be on the left side of the screen, showing the instruction to view the betting record for the last 7 (seven) days.)
Prepare Information for Customer Support:
If the winnings are still not added after following the steps above, please prepare the following information before contacting customer support. This will help resolve your issue faster:
Game Name: Which game were you playing ( Crazy Time, Baccarat, Gates of Olympus, etc.).
Time and Date: The exact or approximate time and date when you won.
Bet Amount:** How much you wagered.
Winning Amount:The exact amount you won.
Transaction ID: If any ID is visible in the betting record, note it down.
Screenshot: If you took a screenshot after winning (showing your win or balance), it will be very helpful.