If your Baji account is registered with a +015 (Teletalk) number and you are not receiving the verification code (OTP) to verify your phone number or add a new number, there is no need to worry. SMS delivery issues can often occur with the Teletalk operator.
To solve this problem, you need to request to add a new or alternative phone number to your account.
Solution: Request to Add a New Number via Email
Since you are not receiving the code on your phone, you must send a request to us using your registered email.
Please follow the steps below:
Open the email address registered to your account.
Compose a new email and enter our official support email as the recipient: support.bd@baji.live
Copy the specific format given below, paste it into your email, and fill it with the correct information.
Email Sending Format (Template)
Please use the exact format below and fill in the information fields correctly:
Subject: Code Not Getting in Teletalk Number (+015)
Details: Hi, I am requesting to add a new number because I am not receiving the verification code on my Teletalk number.
User name: [Write your username here]
Full name: [Your full name as per account]
Date of Birth: [Day/Month/Year]
Current Phone Number: [Your current Teletalk number]
Add New Number: [Write your active new number]
Reason for add: Not receiving OTP code on Teletalk number.
Next Steps
After sending your email:
Our support team will verify your information.
If all information is correct, the new number will be added to your account.
Once the new number is added, you can easily reset your password and unlock your account by receiving the code on that number.
Note: For security reasons, you must send the email from your registered email address. Requests sent from any other email will not be accepted.