How to Resolve 'Insufficient Balance' Errors While Playing Games or requesting withdraw
If you see notifications like 'Insufficient Balance', 'Low Balance', or 'Low Funds' while playing games, it generally means that your current balance is lower than the amount you are trying to bet. Please follow the instructions below to resolve this issue.
Why does this issue occur?
Usually, this error message appears for two reasons:
You do not have enough funds in your account to place the bet.
You have funds in your Main Wallet, but due to technical reasons, it has not updated or synced inside the game.
("The image above shows an example of an insufficient wallet balance while playing games or making a withdrawal.")
What to Do If Balance Is Not Showing Despite Having Funds in Main Wallet
If you have money in your Main Account but the balance inside the game shows zero (0) or appears lower than expected, follow these steps to resolve the issue:
Refresh Balance: Go to the game's wallet or balance section and click on the Refresh Icon. This will help update your current balance from the server to the game.
Re-login: If the balance still does not show correctly after refreshing, Log Out of your account. Then Log In again and enter the game. This helps resolve issues related to sessions or cookies.
How to Contact Baji Customer Support
If the issue is not resolved after following the methods above, please contact our Customer Support team. To ensure a quick resolution, please keep the following information ready when contacting us:
Required Information: Provide the customer representative with your User ID and the Registered Phone Number used to open the account.
Our representative will verify your account and resolve the issue quickly.