Important Information and Solutions Regarding Your Bonuses and Promotions
At Baji Gaming Platform, we prioritize transparency, security, and fast delivery for every promotion and bonus. However, sometimes due to technical or procedural reasons, bonus distribution may be temporarily delayed. In this notice, we clearly explain the issues, their causes, and the resolution process.
Steps to Resolve Promotion or Bonus Issues
1. Verify the Promotion:
Check the terms and conditions of the promotion you have claimed or wish to claim on our [Promotion Page].
2. Provide Accurate Information:
To resolve the issue quickly, please provide the following details:
Name of the promotion or a screenshot
Whether the promotion was selected at the time of deposit
Date and time when the promotion/bonus was claimed
*If you provide the information, you will be informed about the details of that promotion and how you can avail it.
3. Information About New Promotions:
If you want to claim a new promotion or learn more, provide:
Name of the promotion or a screenshot
Type of bonus you want to claim
Where you saw the promotion (Deposit page, website, call, or message)
Note: The steps above are the most effective way to resolve any promotion or bonus-related issues, so please follow them carefully.
Reasons for Delays in Daily or Weekly Loss Bonuses/Cashbacks
Step 1:
Provide Accurate Information:
To resolve the issue quickly, please provide the following details:
Name of the promotion or a screenshot
Amount of loss and date and time
Step 2:
Occasionally, there may be a slight delay in the payout of loss bonuses or weekly loss bonuses/cashbacks. The reasons for this and how to resolve it are explained below:
Technical Issues:
Occasionally, unexpected errors occur in our automated bonus distribution system. This may delay bonuses from being credited to eligible players’ accounts.
Procedural Delays:
Additional steps for system security checks and internal audits may sometimes take longer than usual.
Note: In case of cashback or loss bonus, there is no need to select any promotion before making a deposit. You will be eligible to receive cashback or loss bonus only if you bet on the game and lose according to the terms of the cashback or loss bonus.
Resolution Process:
Our technical team has identified the root cause of the issue.
We are now applying system fixes on a priority basis.
The problem will be resolved very soon, and your entitled bonus will be automatically credited to your account once resolved.
You will receive regular updates, and no action is required from your side.
Contact for Support
For any promotion or bonus-related issues, you can contact our Customer Support Team. We ensure that your problem is resolved quickly, making your gaming experience transparent, secure, and enjoyable.
Thank you for your patience and cooperation.