Your purchases in Baluka are guaranteed according to the Spanish Law of guarantees.
Even so, we offer you an additional guarantee free of charge: the Trusted Shops purchase guarantee.
When you place your order, you will see that we ask you if you want to add the free Trusted Shops guarantee. Tick it and your purchase will be guaranteed up to 2,500€.
If problems or discrepancies arise, you can always rely on the fact that your money is safe thanks to Trusted Shops Buyer Protection.
Your purchase is insured in the following cases:
Your order has not arrived: The package has been lost on the way.
We have not refunded your money: You have cancelled and returned your order, but the store has not refunded you.
The online store has become insolvent: After placing your order, the online store has become insolvent or is no longer accessible for other reasons and you have not received the goods or the refund.