1. Firefox export issue
If you used Firefox to export the archive, it may have saved an incomplete or corrupted file. We’re working on fixing this, but in the meantime, try re-exporting using Chrome, Safari, or any Chromium-based browser.
2. Windows unarchiver issue
On Windows, the default unarchiver sometimes fails to extract all files correctly. The archive may not actually be empty — it just wasn’t fully unpacked.
How to fix
Use 7-Zip, a free and reliable archive tool: 7-Zip Official Website
Then:
Right-click the downloaded archive.
Choose "7-Zip" > "Extract Here" or "Extract to [folder name]".
Open the extracted folder to view your designs.
Still stuck? Contact us and we’ll help you resolve it.