Sign-in method mismatch
If your subscription appears inactive after signing out or logging in on a new device, make sure you're using the same sign-in method you used when you originally subscribed. Banani treats email/password sign-in and Google sign-in as separate accounts.
Delay in payment processing
In rare cases, it might take a couple of minutes for the payment to be processed. If you just made a payment, wait a minute and refresh the page.
Outstanding invoice
If you canceled your subscription but had an unpaid invoice from a previous billing period, Banani processes that outstanding payment first.
This can make it look like your subscription was canceled and a new charge was made, when in reality, the charge was settling the prior balance. Your active period runs until the end of the current billing cycle.
Still not resolved?
If neither of the above explains your situation, reach out via the support chat or by writing to hi@banani.co and we'll sort it out personally.