Am I charged for failed generations?
No, you are not charged credits for failed generations. We're sorry for the experience and continuously working on improving reliability.
What to do?
We rely on AI subproviders to generate designs, and occasionally they experience outages. Here's what to try:
Switch to a different model.
To do that, click Auto in the prompt box and select GPT-5.4 or other model down from the list.
Run your prompt again.
If nothing works, reach out via the support chat or by writing to hi@banani.co and we'll help you personally.