Quick answer: Barti can record incoming and outgoing VoIP calls so you can play them back from the Call Log and optionally play a disclosure notice to callers. Recording is turned on per phone number in Settings > VoIP Phone Numbers. Practices with Barti CoPilot also get an automatic AI summary and transcript of each recorded call.
Who this is for: Organization Settings admins who manage VoIP, and staff who need to play back recorded calls or voicemails.
Before you start, you'll need:
Admin access to Settings > VoIP Phone Numbers
At least one VoIP phone number set up for your organization
Barti CoPilot (only required for AI summaries and transcripts)
Enable call recording for a phone number
From the left sidenav, click Settings.
Open VoIP Phone Numbers.
Click the phone number you want to record.
Scroll to the Call Recording section.
Toggle Record Calls on.
Toggle Add Disclosure Notice to Calls on to play an automated notice to callers at the start of each recorded call.
Your changes save automatically.
❗ Your practice is the recording party and assumes all liability for compliance with local and state recording laws. Enabling call recording may require updates to your practice's Privacy Policy.
Turn off the disclosure notice
If you turn off Add Disclosure Notice to Calls while Record Calls is still on, Barti shows a confirmation dialog titled Turn Off Disclosure Notice?: "Turning off the disclosure notice while call recording remains enabled is a high-risk action and will be recorded in the audit log. Do you want to continue?"
Click Turn Off Disclosure to confirm.
Click Cancel to keep the disclosure on.
Play back a recorded call
From the left sidenav, open VoIP > Call Log.
Find the call you want to listen to. Recorded calls show an inline player in the recording column.
Click the play icon to start playback. Click again to pause.
Use the progress bar to scrub through the recording.
Play back a voicemail
From the left sidenav, open VoIP > Voicemail.
Use the inline player next to each voicemail to listen.
Turn off call recording
Go to Settings > VoIP Phone Numbers and open the phone number.
In the Call Recording section, toggle Record Calls off.
Existing recordings remain available in the Call Log; new calls on that number will no longer be recorded.
View AI summary and transcript (CoPilot)
If your practice has Barti CoPilot, recorded calls also include an AI-generated summary and transcript. These appear automatically under each call in the Call Log — no extra clicks needed to expand.
From the left sidenav, open VoIP > Call Log.
Each recorded call row shows an expanded detail panel beneath it containing:
AI summary — a short recap of the call, shown at the top of the detail panel.
Transcript — the full spoken transcript of the call.
Translation — an English translation of the transcript, shown when the call was in another language.
AI summary and transcription require call recording to be enabled on the phone number. If recording is off, no summary or transcript is generated.
Troubleshooting
Why does playback fail with "Failed to load recording" or "Failed to play recording"?
Refresh the page and try again. If the issue persists, contact Barti Support.
Why do I see "Transcript Unavailable" on a recorded call?
A transcript couldn't be generated for that call — usually because the audio was too short or unclear.
Why is there no AI summary or transcript on a call?
AI summary and transcription require call recording to be enabled on the phone number and a Barti CoPilot subscription. If recording was off when the call happened, no summary or transcript is generated.
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