How do I deposit cryptocurrency into my Base8 account?
To deposit cryptocurrency:
Go to the “Crypto Deposits and Withdrawals” section in your profile settings.
Select the cryptocurrency you wish to deposit.
An address and barcode will populate. You can either scan the barcode or copy and paste the address into your external wallet.
Send your crypto to the provided address from your external wallet.
How long do crypto deposits take to appear in my Base8 account?
Crypto deposits typically take a few minutes to a few hours to appear in your account, depending on the network congestion and the number of confirmations required.
What should I do if my crypto deposit is not received?
If your crypto deposit is not received:
Verify that the deposit address and network used were correct.
Check the status of the transaction on the blockchain.
If everything appears correct, provide our support team with the transaction confirmation details, including the TXID, so we can assist in locating your deposit.
Can I withdraw cryptocurrency from my Base8 account immediately?
Yes, you can withdraw cryptocurrency from your Base8 account immediately, provided that your account is verified and there are no holds on your funds.
How do I withdraw cryptocurrency from my Base8 account?
To withdraw cryptocurrency:
Go to the “Crypto Deposits and Withdrawals” section in your profile settings.
Select the cryptocurrency you wish to withdraw.
Choose the coin and input the amount you wish to withdraw.
Enter the recipient address by either pasting it or turning on your camera to scan the address barcode from the external wallet.
Ensure you have enough funds to cover the network fee.
Select the appropriate network and confirm the withdrawal.
How long do crypto withdrawals take to process?
Crypto withdrawals are typically processed within a few minutes to an hour, depending on network congestion and the number of confirmations required by the network.
What should I verify before making a crypto withdrawal?
Before making a crypto withdrawal:
Ensure the recipient address is correct.
Select the correct network for the cryptocurrency.
Verify all details carefully to avoid errors.
Ensure you have enough funds to cover the network fee.
What should I do if I have questions about a crypto withdrawal?
If you have questions about a crypto withdrawal:
Verify the transaction details, including the recipient address and network.
Provide our support team with the transaction confirmation details, including the TXID, so we can assist in resolving the issue.
Are there fees for depositing or withdrawing cryptocurrency on Base8?
Base8 does not charge fees for deposits. However, network fees (gas fees) apply for withdrawals and are determined by the blockchain network.