You can reach Base8 support through multiple channels:
In-App Chat: Go to Account Settings, click on Help & Support, then click on the Message Us box to be directed to the chat widget.
Email: Send us an email at support@base8.app. Chat support is available 24/7.
Discord: You can also send us a message in our Discord channel if it’s not urgent: https://discord.gg/base8
What information should I provide when contacting support?
When contacting support, please provide:
Your account username or email
A detailed description of your issue or question
Any relevant transaction IDs or screenshots to help us assist you more effectively