Baton only sends exclusive, high-intent referrals from vetted companies in our trusted network. Every referral is qualified before it reaches you, so you can focus on booking real jobs — not sorting through junk leads.
1) Customer Consent Comes First 🤝
No referral enters Baton without the customer’s express consent. Whether it’s another vetted provider in the network or our Service Pros call center team, we confirm:
The customer understands they’ll be contacted by another provider
They agree to be referred
Contact information is accurate and complete
This meets Baton’s standards and federal TCPA one-to-one consent requirements.
2) Most Referrals Are Qualified by the Service Pros Team 🥇
Live call transfers: Most referred callers are connected to Baton’s Service Pros call center, where our team confirms the service need, location, and timing before forwarding the caller to the right provider.
Partner-qualified referrals: In some cases, other vetted companies qualify the customer themselves, confirm consent, and then submit the referral through Baton.
3) Matching to the Right Company 🧩
Matching happens before the referral is submitted — so the customer knows exactly who they’ll be speaking with.
The match is based on:
ZIP code coverage (your active Service Areas)
Service type requested
Residential vs. commercial
Bid competitiveness
Platform participation (are they actively referring leads?)
Customer experience (are they answering calls promptly, making sales, etc?)
Pledge to Protect status (if applicable)
Only companies that meet all criteria — and are in good standing — are eligible to receive the referral.
4) Validation Before Delivery 🔍
Baton verifies that the referral:
Matches a legitimate service request
Was submitted with proper consent
Is not a duplicate or already resolved
Can be connected to the best available vetted provider
5) If a Referral Doesn’t Meet Standards ⚠️
If you believe a referral is invalid, you can dispute it in My Referrals.
For accepted dispute reasons and the review process, see our Disputing a Referral article.
Bottom line:
Every Baton referral is exclusive, qualified, and matched to you before the customer is referred — protecting your time, budget, and reputation.