Referrals happen for a number of reasons, and depending on the reason, the referral process may vary. Referral reasons fall into one of two categories:
“Needs service now”
These are callers that reached you in search of a service they need right now. They have an immediate service need and make up the vast majority of referrals passed through Baton.
Service not offered
Out-of-service range
Not accepting new customers right now
Job too big or too small
Can’t service customers fast enough
Learn more about how to submit these types of referrals here:
“Needs service later”
These callers are usually those who currently or previously held a service relationship with you but are now moving to another area or state that you service. They require service later, usually around when they plan to move into their new home.
Moving to another state
Learn more about how to submit these types of referrals here:
“Needs Service Later” Referrals: Moving Customers <link place holder>