What’s new this month
In December, we focused on improving assessment accessibility, provider onboarding, and system reliability, with several fixes that make everyday workflows more consistent and predictable.
🎥 Video overview
🚀 Highlights
Provider administered assessments – This makes assessments accessible to more patients while reducing incomplete or delayed evaluations.
Faster provider onboarding – Send invites directly after provider CSV uploads.
Simpler language selection – Region selection removed for a clearer experience.
More reliable SMS notifications – Messages now send consistently based on consent and phone status.
🔍 What’s changed
Provider administered assessments
Who this is for: Admins, provider organizations
What’s new:
Added provider-administered assessment types to accommodate patients who cannot complete digital assessments due to technology challenges, low literacy, or advanced age.
Why it matters:
This update helps ensure more patients can complete assessments, even when technology access, digital literacy, or age would otherwise be a barrier. By allowing providers to administer assessments directly, organizations can reduce incomplete assessments and ensure patient data is captured accurately and consistently.
Send invites after provider CSV uploads
Who this is for: Admins
What’s new:
After uploading providers via CSV, admins can now optionally send invitation emails so providers can set or reset their passwords immediately.
Why it matters:
This streamlines onboarding and reduces manual follow-up when adding or updating providers in bulk.
Simplified language selection
Who this is for: Patients, care partners
What’s new:
Language selection has been simplified to language only, removing region choices. Language names are now shown in both native and English formats, and existing preferences are preserved.
Why it matters:
This reduces confusion and makes assessments and surveys easier to navigate.
🧪 Small improvements & fixes
Improved reliability and consistency of SMS notifications during order creation
Standardized file download behavior across the app for reports and uploads
Fixed Orders table filter behavior after downloading CSVs
Improved visibility of user credential status in the Provider App
Resolved Care Plan Report PIN display issues to avoid confusion
Fixed login errors caused by missing provider name data
🔜 What’s coming next
Continued improvements to reporting and admin workflows
Ongoing reliability and performance enhancements across the platform
💬 Feedback
Have feedback or questions about this update? Reach out through Intercom or contact your Customer Success Manager — we’d love to hear from you.