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Setting up your custom domain

Setting up your custom domain

Step-by-step instructions on how to set up your custom domain

Written by Jazz Prado

Updated over a week ago

Set up a custom community URL using your own domain in a few, easy steps!

Generate CNAME records

Go to Platform Settings > Custom Domain
Enter your preferred domain (i.e. community.brand.com)
Click Add Domain
Copy the generated CNAME records

💡 Note: Until you add the records to your DNS, the status will be Validating.

Update your DNS settings

Go to your DNS settings for your domain
Click Add Record
Choose CNAME as the type
Enter the Record Name and Value provided
Repeat steps 2 to 4, depending on how many records you have
Save your settings

💡 Notes:

You do not have to change any nameservers in your DNS settings.
Validation CNAME should not be proxied.

Check if the domain is correctly redirecting

Go back to Platform Settings > Custom Domain
Check the status of your domain
- Not Verified
  Waiting for CNAME records to be entered in the DNS settings
- Failed
  Record validation failed. Please delete the domain and start over.
- Expired
  Records have expired. Please delete the domain and start over.
- Inactive
  Records are inactive. Please delete the domain and start over.
- Validation Timed Out
  Record validation timed-out. Please delete the domain and start over.
- Revoked
  Records have been revoked. Please delete the domain and start over.
- Connected
  Successfully redirecting the community to your domain.

💡 Note: DNS propagation may take up to 24 hours.

For Namecheap and Google domains:

You may remove the root domain from the host/name since your DNS provider already automatically adds this.

Keep reading:

Ready to set up your domain?