Amazon error code

Error

Explanation and how to fix it

Amazon message example

8026

Merchant is not authorized to list products in this category

For the following sectors : Health & personal care, Clothing & accessories, Watches, Jewelry, Shoes a validation of your account is necessary.
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In such case you need to contact your Amazon account manager and ask for a validation or if you don't have an account manager you can ask via the form : https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html by choosing
"Stock" and then "new products".

Seller is not authorized to list products in this category. For more details, see http://sellercentral.amazon.fr/gp/errorcode/8026

8541 ou 8542

Amazon is questioning the transmitted informations

Amazon recognizes the EAN of the product but some information don't match the ones from their database.
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In that case, if your products correspond to Amazon suggestion, you have 2 options :
- Change the information that Amazon doesn't recognize by the one they have in their database (usually the title or brand).

- Force the publication by sending the ASIN Amazon indicates in the error message via our "Mismatch errors" dedicated UI.
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Our "Mismatch UI" is available through the "channels" page then by clicking on "Publications" link for Amazon, and then "Fix mismatch" available for each publication that has 8541/8542 errors.

If the product Amazon suggests is not the same as your product, you have to contact the seller support, specifying the details of the product with error 8541 and ideally a manufacturer document attesting the authenticity of the information provided.

The product_id provided with XXX corresponds to ASIN YYY, but some of the information submitted contradicts information in the Amazon catalog. If your product is the same as this ASIN, please modify your product data to reflect the following Amazon catalog values and resubmit. If your product is different than the ASIN, please check that the product_id is correct. If it is correct, please contact Seller Support for proper resolution.

8560

A required information is missing

Amazon can't integrate this product because at least one required information is missing
Here are 3 of the most frequent cases :

1) Missing EAN
As explained above, EANs are mandatory in order to publish products on Amazon. It's used by Amazon to match products to their database.
You have to get the EAN from your supplier or from organization like http://www.gtin.info/ or http://www.upcdatabase.com/.

2) Missing Brand
Brand is an important field because it can be used to verify the matching in case there is a contradiction with an information
If you have this error, it means Amazon needs it to verify your product. You can add it via the import feed or via a personnalized field or a product edition

3) Missing product type
Product Type is a variable automatically added by BeezUP only if you use one of Amazon subcategory feed, and not Amazon Direct.

if you have this error, do not use Amazon Direct, but add an Amazon channel corresponding to a specific sector.

Voici les messages relatifs aux exemples ci contre :

1) EAN manquant :
Missing Attributes standard_product_id. SKU XXX does not match any ASIN. Creation of a new ASIN requires the following missing attributes: standard_product_id,missing_keyset_reason.

2) Marque manquante :
SKU XXX, Missing attributes brand. SKU XXX does not match any ASIN. Creation of a new ASIN requires the following missing attributes : brand.

3) Product_Type manquant :
SKU XXX, Missing attributes product_type. SKU XXX does not match any ASIN. Creation of a new ASIN requires the following missing attributes : product_type.

99001

Missing brand

Amazon need the brand to integrate your product
You just need to add the brand to your product

Required value for the field "Message/Product/DescriptionData/Brand".

Pas de code

BeezUP is not authorized

BeezUP attempt to send your products but Amazon is blocking us.

In this case, you must link your Amazon account to your BeezUP account as explained here ( step 2 ) here.

We're not receiving a message at the moment however, in general, the feed is in error with no duration ( elapsed time = NC )

Example here.

Pas de code

No shipping time

BeezUP is sending your delivery time based on what is mapped on the field "FulfillmentLatency".
Be careful the maximum value for Amazon is 30 so we are not sending anything above 30

If one or several products have shipping time higher that 30 you have 2 options :

1) Deactivate or filter these products
2) Create a personalized field that put 30 when the value is more that 30

No message when "FulfillmentLatency" is over 30, the product is not send by BeezUP.

99003

The values for size-map or color-map are not accepted

Amazon, in order to provide filters by color and size to the client, requires merchants to use certain values for the fields size-map and color-map.

Although for the size and color fields you can put the value you want to appear in the Amazon filters it is necessary to fill size-map and color-map with specific values.

Here is the list of authorized value for the color-map : Beige, Black, Blue, Brown, Gold, Green, Grey, Multicoloured, Off-White, Orange, Pink, Purple, Red, Silver, Turquoise, White, Yellow

Here is a le table with all the authorisez size for size-map.