Sometimes the height adjustable desks need to be reset, this is usually necessary when the up or down button isn’t working or when the height is locked in one position. What you want to do first is to unplug all cables from the socket and the table, wait for a moment and then replug them. Then press the up and down buttons simultaneously, then the desk will go all the way down. Keep pressing the buttons for about 10 seconds, then the table will be reset.
Reach out to us if this doesn’t work, for there may be another issue with your desk.