Plan for Punctuality: Check the address of the job location and how heavy traffic is expected to be at that time of day. Read more here on Punctuality
Connect with your moving team: On the job board in the app you can chat with your captain or your whole team to ask them questions or game plan before a move. This is especially useful in your first few moves.
Starting off right
Wear the right clothes: Wear closed toed shoes athletic clothing that is comfortable. After a few moves we will send you a couple of Bellhop shirts you can wear to have a more uniform look with the other pros.
Greet the Customer: The Lead owns the major communications with the customer but all pros will need to communicate with the customer. See more for communication with the customer.
Clock In: Click here for how to clock in and out
Complete the Walkthrough Form: The Lead on the move will be responsible for completing the Walkthrough Form with the Customer
Connect with HQ if needed: Sometimes things don't go as planned. Let us know if anyone is late, if the move looks like it will go over time, or if the truck is late or doesn't show up. We can often work to help and get things back on track. Here's how to connect,
Loading & Unloading
Pad and Wrap Furniture: Understand how to pad and wrap furniture
Avoid Damages: Always treat the customer's belongings with care and know what to do if damages occur.
Connect with HQ if needed: Sometimes things don't go as planned. Let us know if the move looks like it will go over time or if anything else goes wrong. We can often work to help and get things back on track. Here's how to connect,
Remember your 5 skills you will be scored on: Communicate consistently, move efficiently and effectively, and maintain a positive attitude with the customer. Click here for more on how you are reviewed and tips for getting high scores.
Help each other out: Be open with each other on what you think the team should do to make the move successful.
Check the Load Site: Make sure none of the equipment is left at the move site and the customer is happy with the load.
Travel to unload location: you are responsible for also getting yourself to the unload location(s).
Unload the Truck
Close with the Customer: The Lead on the move will be responsible for closing communications with the customer.
Clean the Truck: Make sure all equipment is put back and organized. More about cleaning the truck.
Clock Out: Click here for how to clock in and out