Every great team needs a great leader. Captains launched Bellhop trucks service, carried the team on their backs, and have been great leaders since day one. Since we've partnered with professional drivers to handle all truck driving, Captains now focus on a different role on move day: they're the move coordinator, bringing all the pieces of the job into one seamless, stress-free customer experience.
Benefits of being a Captain
Access to all jobs (easier to reach your desired hours)
Greater responsibility and accountability for performance
Higher paying rates
More interactions with the Customer
Responsibilities of the Captain
Principal point-of-contact to the Customer
Move Leader
First to arrive and last to leave
Arrives early at the job site
Coordinates Driver and mover arrival and parking
Introduces team to Customer
Move Estimation Judge
Before the move starts, perform walk-through, and determine whether or not a move has been estimated correctly
Link between the Customer and HQ
Notifying HQ of existing damages and damages that occur on the move
Bellhop policy expert
Explain Bellhop policies to the Customer, including billing, the protection plan, the damage claims process, clocking in and out, and other Bellhop procedures
Overseer of a Great Move
Work with the team to avoid damages
Ensures move has proper equipment and tools
Take care of equipment and return it all to the truck
Coach
Coach your pros and recruits and give them real time feedback on the move
Ensure they are padding and wrapping and protecting the Customer's furniture