If you require medical equipment, such as a CPAP machine for your condition and you want to find out if your plan covers the cost, you must take the following steps:
Ensure your physician gives you a written requisition as to the specific medical equipment that you require.
Check your Booklet to see if the specific equipment is a covered benefit. Make note of the cap amount, and the period in which it will be covered benefit. eg. may be eligible only once in a lifetime, or every two years.
Note: Just because your plan has a cap amount, you don't have to agree to the highest price medical equipment. Firstly, it may not be appropriate for your use, and secondly, funds wasted in a group plan has a ripple effect that eventually will impact the group benefit and your peers.
Order the equipment, and pay for the equipment.
Submit your claim form to the insurer along with the original invoice, and you may be required to show your proof of purchase (receipt paid). The claim form can be found: