If your coverage is with The Co-operators, you should have 'e-claims' turned on within our claims dashboard. 

Your claims dashboard can either be viewed online on a desktop browser:
​https://planmember.cooperators.ca/logon/Login.aspx 

Or through the smartphone app:
Apple
​https://itunes.apple.com/ca/app/benefits-now/id1002482703?mt=8 

Android
​https://play.google.com/store/apps/details?id=ca.cooperators.benefitsnow_app&hl=en_CA 

If you're unable to submit a claim electronically, please contact The Co-operators at 1-800-667-8164 to troubleshoot. Be ready with your drug card to confirm coverage. 

Please contact your benefits advisor to escalate the issue further if need be.