Online (the easy way)
Register for access to Green Shield Canada’s (GSC’s) Plan Member Online Services on greenshield.ca and select “Submit a Claim” from the main menu OR go to ‘Your Claims’ at the top and select ‘Submit a Claim’.
In the field identified by a magnifying glass, enter ‘Health Care Spending Account’ OR by clicking in that field, use the side scroll bar to locate ‘Health Care Spending Account’.
Select the appropriate type of claim from the pull down menu.
Choose the appropriate type of expense from the drop down menu.
Click ‘Next Step’.
Enter the claim details (e.g., who the claim is for, provider and medical professional details, date of expense and dollar amount, etc.).
Click ‘Next Step’.
Review the information and check the box next to ‘The legal stuff’ to confirm the information is accurate, then click ‘Submit’. A claim summary appears indicating the claim was successfully submitted and a green check-mark box appears indicating ‘In Progress’ to the right.
On your mobile device (also easy)
Once you register for Plan Member Online Services, you can also submit HCSA claims using the mobile app, GSC on the Go®. It works almost the same as online claims submission. Just select the HCSA claim type from a list of medical expenses and complete the required claim details.
Paper (the not-as-easy way)
Register for Plan Member Online Services to print a pre-filled personalized form. Or call our Customer Service Centre at 1.888.711.1119 to receive a claim form.
Complete the form and sign in the appropriate spot. Remember to include your GSC ID number (found on your ID card). If the claim is for a dependent, include the dependent’s number (also on your ID card).
Scan or take pictures of your form and receipts and upload them to Plan Member Online Services. OR take photocopies of your documents, double-check that you have provided your full mailing address, and send the form and your original receipts to the GSC address on the form.
Be sure to check your benefit plan booklet (which can be found online via GSC’s Plan Member Online Services) for details on how much time you have to submit your HCSA claim.