Not Sure who to Contact? Not sure who your insurer is? The best thing to do is to ask your HR manager at your company for help. Here is also a full listing for your reference:


Insurer:

Green Shield Canada: Kindly contact Green Shield Customer Service Centre at 1 888-711-1119 or customer.service@greenshield.ca if you have any questions regarding your health and dental coverage.

The Co-operators Life Insurance Co: Kindly contact Cooperators Customer Service Centre at 1 800-667-8164 or Group_Client_Services@cooperators.ca if you have any questions regarding your health and dental coverage.


Services:

Shepell is your new Employee Assistance Program provider. Employee Assistance is available to both plan holders and dependents. To contact Shepell, please call 1-800-387-4765.


Personalized Prescribing Inc is the provider for coverage for Drug Compatibility tests (called pharmacogenetics). To see if you are eligible, please call 1-844-943-0210 or email info@PERSONALIZEDPRESCRIBING.com


Forms:

For all forms please visit Beneplan Inc directly at the link below
https://beneplan.ca/forms/

If you have any questions regarding change, student eligibility or enrolment forms please contact service@beneplan.ca.

Claims and Coverage:

Dental: Please contact your insurer directly for detailed coverage and claim information.

Drug: Please contact your insurer directly for detailed coverage and claim information

Extended Health: Please contact your insurer directly for detailed coverage and claim information

For Online Insurer claims access please visit

Green Shield at  https://onlineservices.greenshield.ca/planmember/AccessMgmt/Public/SignOn.aspx

The Co-Operators at
https://www.cooperators.ca/SSLPages/sign-in


Paramedical Coverage:

Insurer Direct Paramedical Coverage
If your paramedical coverage directly through the insurer, please contact your insurer directly for detailed coverage and claim information.

Beneplan Paramedical Coverage
If you have paramedical coverage through Beneplan
Please submit all Paramedical Pre-Approval forms to paramedicals@beneplan.ca or by mail to

Beneplan Inc
150 Ferrand Drive
Suite 500
North York, On
M3C 3E5

If you have any questions regarding the process or status of your claim please contact us directly at paramedicals@beneplan.ca

Client Service Related Inquires

For assistance with Client service-related inquiries you can contact any of the following people and they will be able to direct you to whom you need to speak with.
• Your HR Manager
• Your Plan Administrator
• Beneplan Inc’s General Inquiry Line 1-416-863-6718 or emails at service@beneplan.ca.

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