Withdrawing your cashback earnings from our app is simple and straightforward. Once you have earned cash back on your purchases, you can easily transfer the funds to your bank account or receive it through a gift card. In this section, we'll go over how to withdraw your cashback earnings and how to address certain concerns.

Eager to enjoy the rewards of your engagement? Once your balance hits the $25 minimum, Benjamin unlocks the door to three convenient withdrawal options for you:

Select the method that aligns with your preferences and get ready to delight in the rewards you've earned through your activities on Benjamin.

If you're not there yet, keep exploring Benjamin's offerings, and you'll soon amass enough to claim your earnings.

Should your balance exceed $25 and you encounter any hurdles in withdrawing, our customer support team is on standby, ready to assist you through any obstacles.

If your withdrawal is still in the pending phase, there's a window of opportunity for us to explore cancellation. To proceed, please submit a cancellation request to our team. We'll dive into the details and work closely with you to address your concerns.

Please note, RTP withdrawals are processed instantly upon initiation. Due to their immediate processing nature, we're unable to cancel RTP withdrawals once they're set in motion.

Similarly, gift card withdrawals are processed right away. This swift processing means that we cannot cancel a gift card withdrawal after it has been initiated.

In both cases of RTP and gift card withdrawals, our hands are tied once the withdrawal process begins. If you have any questions or need further assistance, our customer support is here to help.

If your gift card withdrawal is on hold, it's under our review to ensure everything is in order, this shouldn't take any longer than 48 hours. Approval is the next step, and once it's green-lit, you'll find your gift card arriving via email. Hang tight—it's on its way!

ACH withdrawals typically journey through a 3-5 business day processing period from the day you request them. This schedule doesn't include weekends or holidays, so a little patience will go a long way.

Although Real-Time Payments (RTP) are set in motion instantly upon your request, there might be a brief wait. This is often due to your bank's processing speeds, which are beyond our realm of influence. As with ACH withdrawals, weekends and holidays aren't part of the processing timeline.

In all cases, if the wait seems longer than expected, submit a withdrawal issue ticket our customer support team and they are ready to assist, ensuring your withdrawals transition from pending to processed smoothly.

Upon approval, your gift card will be delivered straight to your email within 48 hours 📩. To ensure you don't miss it, check both your inbox and any junk or spam folders. It's like uncovering hidden treasure within your emails!

If you've chosen ACH for your withdrawal, expect your funds to land in your linked bank account 💵. This process generally unfolds over 3-5 business days, excluding weekends and holidays. A little patience goes a long way as your rewards make their way to you.

For those who prefer the quickness of Real-Time Payments, we expedite your withdrawal to your bank account 💳. While we aim for immediacy, your bank's processing times may slightly adjust the timeline. Please remember, weekends and holidays are not included in the processing time.

Each withdrawal method is designed to ensure that your earnings from Benjamin reach you securely and conveniently. Keep an eye out, and soon you'll enjoy the fruits of your engagement.

Transactions within Benjamin can occasionally experience delays due to bank processing times or issues with Plaid, our banking connectivity service. This means it might take a few days for your transactions to be visible in the Benjamin app.

Should you find transactions missing after 7 days, we encourage you to submit a withdrawal issue ticket. This allows our customer support team to assist you directly.