Staying up-to-date with your personal details on Benjamin is straightforward and ensures a smoother, more personalized experience on our platform. Here’s how you can easily update your information.
Updating Your Name and Email ✉
Your name and email address are essential for communication and identification within the Benjamin app. If there's a change in either, you can update these details effortlessly by navigating to the Profile section within the Benjamin app. Here, you'll find the option to edit and update your name and email directly.
This immediate update ensures that all correspondence and account details match your current information, keeping your experience seamless.
Changing Your Phone Number 📞
Your phone number is a critical piece of your account security and recovery process. To update it access the Phone Number Change Form provided through Benjamin's customer support. Complete and submit the form with your new number.
Given the importance of your phone number for security verification processes, this step is handled with additional care to ensure your account's integrity and security.
Why Keep Your Details Updated?
Maintaining current personal information on Benjamin enhances your app experience, ensuring that all notifications, security verifications, and account recoveries are promptly and accurately managed. It’s part of how we safeguard your account and streamline your interactions on the platform. 👍
Should you have any questions or need further assistance with updating your details, Benjamin's customer support team is ready to help. Keeping your personal information updated is key to enjoying a secure and customized experience with Benjamin.
How can I update or remove a linked financial institution from my account?
To update or remove a linked financial institution from your account, simply reach out to our customer support team. They're ready to assist you with the process and ensure your Benjamin account reflects your current financial setup. 🏦➡️🔄
What steps should I take if my card is reported as already linked to another app or unable to connect?
Encountering a message that your card is already linked to another app can be puzzling, especially if you're eager to start earning rewards with Benjamin. This often happens with neobank cards from providers like Varo, Current, and others, which automatically enroll their cards in card-linked offers to prevent "double-dipping" across multiple platforms. Here's what you can do to navigate this situation:
Neobanks automatically link their cards to offers and merchants as a standard practice, which might restrict you from linking the same card on Benjamin. This measure is to ensure that rewards aren't claimed more than once for the same transaction across different apps or services.
Immediate Steps to Take
Explore Alternative Cards: If your neobank card is already linked elsewhere, consider linking a different bank card you own to your Benjamin account. This way, you can continue to earn cash back on your purchases without interruption. 🔄
Reach Out for Support: Our support team is here to assist if you're unsure about the process or have other cards and banks in mind. 💬
Benjamin is committed to enhancing your rewards experience and solving the challenges associated with card linking. The introduction of Benjamin's own debit and credit cards is just one of the steps we're taking to ensure you have direct access to earning rewards without the hurdles of card-linking restrictions. 💳
If you have any questions or need further assistance, please don't hesitate to reach out. Our goal is to make your journey with Benjamin as rewarding and hassle-free as possible.
How do I unsubscribe from Benjamin emails?
Want to streamline your inbox and opt out of receiving updates on upcoming events, exclusive boost codes, new games, and announcements from Benjamin? We've made the process straightforward for you. Locate the 'Unsubscribe' link at the bottom of our email and confirm your decision. ✉️👋💔
Just a heads-up, by choosing to unsubscribe, you'll unfortunately miss out on all the exclusive offers, exciting new games, and special announcements that could add even more value to your Benjamin experience. It's like saying goodbye to a treasure chest before it's even opened!